Privacy Policy
Last updated 28 September 2026
Straight Flush Plumbing Solutions Pty Ltd respects your privacy and takes reasonable steps to protect the personal information you provide to us.
Information we collect
We may collect personal information when you call, text, email or submit an enquiry through our website. This may include your:
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name
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phone number and email address
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suburb or service address
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details about the plumbing or gas work you require
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photographs or other information you choose to provide
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billing and payment information where required.
Our website may also collect basic technical information, such as your browser, device type, pages visited and general location, through Wix and its website tools.
How we use your information
We use your information to:
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respond to your enquiry
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assess, quote, schedule and complete work
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contact you about your job
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issue invoices and maintain business records
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improve our website and services
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meet our legal, licensing, insurance and accounting obligations.
We will not sell or rent your personal information.
When information may be shared
We may share information where reasonably necessary with service providers that help us operate the business, such as Wix, email providers, accountants, payment providers or other trades involved in your job.
Some technology providers may store or process information outside Australia. Their handling of information is governed by their own privacy and security practices.
We may also disclose information where required or authorised by law.
Photographs and project images
We may photograph plumbing and gas work before, during or after completion. These images may be used to document the job or to show examples of our work on our website, social media, printed material and other advertising.
We will take reasonable care not to publish customer names, faces, street numbers or other information that could identify the customer or property without permission.
If you would prefer photographs of work at your property not to be used for advertising, please let Trevor know.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Information is retained only for as long as reasonably required for the job, our business records or legal obligations.
No internet transmission or electronic storage system is completely secure.
Access and correction
You may ask what personal information we hold about you or request that incorrect information be updated. Contact us using the details below.
Cookies
This website may use cookies and similar technology provided by Wix to operate the site, understand website traffic and improve the visitor experience. You can restrict cookies through your browser settings, although some website features may not work as intended.
Contact us
f you have a question or concern about your personal information, please contact:
Straight Flush Plumbing Solutions Pty Ltd
ABN 27 625 979 777
Email: trevor@sflush.com.au
Phone: 0448 899 780
We will take reasonable steps to respond to and resolve privacy concerns.